We generally run our products through the Group Buy process. A Group Buy works like a kickstarter or a pre-order - a group of people combine their money so the vendor can submit the order to the factory for lower pricing. ZTBoards does not provide refunds or returns for group buy/pre-order items that have been damaged during the shipping process by a courier/shipping company. As group buy/pre-order items are often produced in limited quantities, ZTBoards does not guarantee that it will have any replacements for any particular product. ZTBoards will package each item appropriately but does not guarantee that it will arrive in the condition that it was sent. Please check our Discord or our Updates pages in order to see where in the process the Group Buy you joined is in.
Group buys/Pre-orders will be run between two dates.
- If by the closing date, the group buy does not reach the required MOQ, all orders will be cancelled and participants will be refunded in full.
- If by the closing date, the group buy does reach MOQ, the order(s) will be submitted to the supplier/manufacturer.